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FAQ
Everything youmight ask.
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Ordering
How do I place an order?
Add products to your cart, check out, and choose PayID, bank transfer, card or crypto. Payment details appear as soon as your order is placed.
Do I need an account?
No. You can check out as a guest. An account just keeps your orders and tracking links in one place.
How long is stock held while I pay?
Your items are reserved for 72 hours after you place your order, and we email a reminder with your payment details each day. Need longer? Just reply to your order email.
Can I change or cancel my order?
Yes, up until it’s dispatched. Reply to your order email or use the contact form, and include your order number.
How does pack pricing work?
Three or more vials of the same product and strength save 10%, and five or more save 15%. It works however you add them: as a pack, or one vial at a time. Pack savings are taken off before any discount code, and paying in crypto takes a further 20% off after both.
Payment
Which payment methods can I use?
PayID, bank transfer, card (Visa, Mastercard, Apple Pay or Google Pay), or crypto: Bitcoin (BTC), USDT or USDC on Ethereum (ERC-20), or Solana (SOL). Crypto orders get an extra 20% off.
How fast does PayID clear?
Usually within minutes. You’ll get an email as soon as your payment is matched to your order.
What reference should I use?
Your order number only, for example OZ10482. You’ll find it on your confirmation page and in your order email.
How does crypto payment work?
Choose crypto at checkout and an extra 20% comes off your items, on top of pack savings and any discount code. After you place your order, the wallet address for your coin is shown on screen and in your order email. Send the amount due, then upload the transaction ID or a screenshot of the payment. OzPept checks it on the blockchain and releases your order.
Is there a discount for paying in crypto?
Yes. Crypto orders get 20% off the item subtotal, worked out after pack savings and any discount code. It doesn’t apply to shipping, and it’s applied automatically when you choose crypto at checkout.
Can I pay by card?
Yes. Choose Card or Apple Pay at checkout to pay by Visa, Mastercard, Apple Pay or Google Pay on Stripe’s secure checkout. After you place your order, enter the exact amount shown. OzPept never sees your card number.
Shipping
Where do orders ship from?
Every order is packed and dispatched from within Australia.
When will my order be dispatched?
Paid before 2pm Melbourne time on a business day? It’s dispatched the same day. After that, it goes the next business day.
How long does delivery take?
Every order goes express tracked: usually 1–3 business days, depending on your location.
Is shipping free?
Express tracked shipping is free on orders of $350.00 or more, counted after pack savings.
How is my order packed?
Vials go from −20°C storage into plain outer packaging with no product names on the outside, and you get a tracking number by email.
Research use
Who can buy from OzPept?
Customers aged 18 or over who are buying for laboratory research. Products are not for human or animal use.
Can you tell me how to use, prepare or dose a product?
No. OzPept supplies research materials only and doesn’t give usage, preparation, dosing or medical advice.
Why do I tick a box at checkout?
To confirm you’re 18+ and buying for laboratory research use only. You can’t place an order without it.
Is there a safety data sheet?
Yes, on request. Send a message with the compound name and batch number.
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All products are for laboratory research use only.





































